WordPress Migration and Support Specialist (m/f/d) – Remote – LATAM

WordPress Migration and Support Specialist (m/f/d) – Remote – LATAM

  • Office: Remote
  • Schedule: full-time
  • Seniority: experienced
  • Employment Type: permanent

Syde

Syde is looking for a WordPress Migration and Support Specialist (m/f/d)! 
Join Europe’s Premier WordPress Agency – Where Innovation Meets Remote Freedom

At Syde, we’re not just another agency – we’re the largest WordPress powerhouse in Europe and a globally recognized leader, proudly holding WordPress VIP Gold Partner status. Our team of 110+ talented professionals spans 40+ countries, united by a shared passion for crafting exceptional WordPress and WooCommerce solutions.


Ready to Support Enterprise Clients Projects?
Do you love to help other people and can keep a cool head even in difficult situations? Do you have a talent for languages and like working in a structured and independent environment? Then we have the job for you!

What Makes This Role Special: As part of our Support Team, you are an essential communication interface between users and developers, using your experience to solve problems competently. Are you in?

Why You’ll Love Working Here:
100% Remote Freedom – Work from anywhere while being part of something bigger 
Open Source at Heart – Contribute to technology that powers the web 
Authentic Culture – Experience our genuinely warm, honest, and supportive environment 
Enterprise Challenges – Tackle fascinating projects with industry-leading clients!

Your responsibilities

  • Responsibility for Content Strategy and Editing of websites
  • Website building with the Gutenberg Block Editor
  • Ongoing support of our development team in plugin & feature testing
  • You work with customers and developers to improve our plugins and guarantee high usability and quality
  • Working with Jira tickets and project boards
  • Independent planning and organization of your tasks and workday
  • Work with colleagues to ensure consistency of documentation regarding project knowledge and internal processes
  • No coding will be required 

Must-haves

  • Know your way around the WordPress backend
  • Exposure to the functionality of different WordPress themes and plugins
  • Proficiency in the English language (reading comprehension, grammar & communication)
  • Interest in understanding fundamental programming principles (knowing how to code is not required)
  • Sufficient WordPress knowledge to communicate with our developers about support topics
  • Resourceful and creative in analyzing problems and finding solutions
  • You are well organized, work in a structured way, and set priorities
  • Troubleshooting experience
  • You express yourself precisely. With great empathy, you get to the bottom of complicated issues to ensure happy customers – Make it difficult to be difficult!
  • Curiosity to learn and grow
  • Great attention to detail with a methodical approach, working on long-term solutions
  • A good listener that deals with people skilfully and patiently and keeps calm even when the customer doesn’t
  • Passionate about working with other people

Nice-to-haves

  • Experience with Gutenberg Block Editor
  • Basic understanding of HTML & CSS
  • Knowledge using JIRA & Confluence
  • Basic knowledge of Web Technologies
  • Exposure to UX/UI, an eye for detail
  • Basic understanding of Digital Marketing (SEO, Google Analytics)
  • You are in the LATAM region

What we offer

  • Working from home (we are 100% remote)
  • Flexible working hours
  • Annual hardware budget
  • Exciting global enterprise clients like SAP or PayPal
  • Working at the heart of WordPress as a partner of WordPress VIP and WooCommerce
  • Possibility to attend our team meetings
  • Many opportunities to visit WordCamps with the chance of holding sessions
  • Multicultural, globally distributed team
  • Lifelong learning and growth with many career advancements
  • A dynamic work environment with encouragement of entrepreneurial thinking and acting
  • And a supportive Syde culture that appreciates YOU

Become a Syder

Are you curious to find out more? Then apply at Syde as a WordPress Migration and Support Specialist (m/f/d)!

Please send your resume in English, salary requirements, and the earliest possible entry date.

Please send us your CV in English, salary expectations and earliest possible starting date.

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